My current goal is to excel in the Information
Technology field. Over the years, I have accumulated a lot
of hands-on experience along with studying in college. I
am currently employed at the City of Altamonte Springs as one of three Network Administrators. I currently hold a Bacheolors of Science in Information Systems
Technology combined with Associate
of Arts Degree in General Studies and
an Associate of Science
in Computer Engineering Technology with CISCO Internetworking
Specialization.
I also have earned CompTia
A+ and Net+ Certifications along with Microsoft Office Specialist certifications in Word, Excel, Outlook, and Powerpoint. In addition, I am a Microsoft Certified Professional (MCP) and Microsoft Certified Desktop Support Technician (MCDST).
Administrating & Troubleshooting Avaya IP phones and systems
Configuring & Administration of L.A.M.P. server.
Working with Active Directory and Exchange Server (Account Administration)
Advanced VMWare Enterprise Troubleshooting
Web Programming (ASP.Net; VB.Net; PHP; MySQL)
Training and Supporting Teir 2 Help Desk Technicians
September 2008 - May 2009
City of Altamonte Springs
Altamonte Springs, Florida
Techincal Support Specialist
Handling Help Desk Requests for the City
Troubleshooting Software and Hardware Problems (Windows XP Professional / Server 2003)
Troubleshooting Avaya IP phones and systems
HTE / AS400, RecTrac, ClerksIndex, Cafe 2000, BMC Service Desk
Working with Active Directory and Exchange Server (Account Administration)
VMware Troubleshooting
Network Troubleshooting
Printer Troubleshooting: Ricoh
Deployment of new systems
Web Site Updates (public & intranet)
September 2004 - September 2008
Uptech Computer
Winter Park, Florida
Computer Technician / Web Specialist
On-Site and In-Store Laptop and Desktop Servicing
Troubleshooting Software and Hardware Problems
(Windows
95 / Windows 98 / ME / 2000 / XP / Vista)
Virus / Spy-ware / Ad-ware Removal
Mac / Apple Hardware: Upgrades and Repairs
Mac / Apple OS X (Tiger & Leopard) Troubleshooting Experience
System Builder: Build and install new systems for customers
Sales: New Systems, Retail Products, and Services
Networking: Wireless and Wired
Designing and Implementing networking layouts (MS Visio
2007)
Installed and Administered Windows Server 2003 Small
Business Premium
(VPN, DHCP, DNS, and IIS Services; Exchange
Server 2003; Windows Domain experience)
Installed and Administered Fedora Core 9 (Red Hat) web server
(MySQL, Apache, and FTP administration)
Developed and Updated Web Sites (PHP; MySQL; ASP.Net; ActionScript 3.0; Flash Video Streaming; XHTML;
Adobe CS3 Web Premium [includes: Dreamweaver, Flash,
Fireworks, Photoshop Extended, & Illustrator]; Flex
3; Microsoft Visual Studio .Net 2006; Microsoft Frontpage)
2003 - 2006
Dale M Picou Enterprises
Lake Mary, Florida
Owner / Computer Specialist
Administrated Computers
Networking: Wireless and Wired
Computer Installation
Computer Repair
Digital Video Editing
Computer Help (helped clients with computer instruction
and resolution of their computer problems assisting them
with how to utilize their personal computer(s): either
via telephone or On-Site)
Web Design / Web Programming: Knowledgeable in PHP,
MySQL, ASP.Net, XHTML, Macromedia Studio 8 (Dreamweaver,
Fireworks, Flash), Frontpage 2003; Also have developed
E-commerce Sites.
Education
2007 - 2009
University of Central Florida
Orlando, Florida
B.S. - Information Systems Technology
Principles of Electronics
Systems Applications in C
Introduction to Information Technology
Applied Systems Analysis I
Linux/Unix System Admin
Applied Database I
Introduction to LAN Tech
Computer Organization and Design
Web Based Systems I
Web Based Systems II
Computer and Network Security
Security Methods and Practice
Applied Project Management
2003 - 2006
Seminole Community College
Lake Mary, Florida
A.S. - Computer Engineering Technology
with CISCO Internetworking Specialization
A.A. - General Studies
